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Claims Support Clerk

Location:Greensboro, NC
Employment Type:Full Time

Key Risk, a member of Berkley Insurance Company, is accepting applications for a Support Clerk.  This associate is primarily responsible for providing support to claims and policy operations for the various regions. Duties include but are not limited to document processing, printing/mailing policy or claims related forms/letters and customer service processing. 




•A    Assist with the printing, prepping and entering new business applications into the policy management system.

•B.     Assist with generating letters, sorting, copying and mailing policies and related materials.

•C.     Based upon document type, determine how work should be processed. Assign document types to scanned images and assign to a specific claimant or policy holder.

•D.     Utilizing a paperless work management system, assist with preparing, printing and mailing claims related documents.

•E.      Assist with the research and set-up of medical providers within the claims management system.  This includes handling incoming and outgoing calls to providers and internally.

•F.      Communicate with the NC Industrial Commission via phone and e-mails on claims reporting data. Match appropriate documents and letters for mailing to the IC and update the claim file to include IC numbers.

•G.     Assist with developing imaged copies of claim files for adjustor review and mailing.

•H.     Provide support by assigning and/or working incoming requests for department duties.

•I.        Assist with the distribution of mail within the department.

•J.       Assist with managing the off-site storage of documents.  This includes preparing closed claim files for off-site storage, managing the records and the ability to retrieve closed file for adjustors when requested.

•K.     Maintain good lines of communication with employers, adjusters, and providers.

•L.      Provide back-up for front desk, receptionist duties.

•M.    Other duties as assigned by Supervisor.



Qualifications:  Excellent computer skills including Microsoft Word and Excel. 

•·         Demonstrate functional understanding of claims and policy operations business practices.

•·         Demonstrates initiative and ability to problem solve.

•·         Excellent typing skills, Speed & Accuracy required.

•·         Demonstrate the ability for quality and efficiency, meeting departmental required standards.

•·         Demonstrate the ability to work effectively in a team environment as well as independently.

•·         Demonstrates good communication skills, both verbal and written.                       


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